Practitioner Perspectives on Enterprise IT Operations
Field-grade essays on operations leadership, resilience, governance, and the future of IT service operations.
Inside the War Room: How Major Incident Leadership Wins or Loses the Hour
Behind every recovered enterprise outage is a war-room run with discipline. Lessons from the bridge — what executive sponsors must demand, what incident commanders must control, and where most organisations break under pressure.
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Inside the War Room: How Major Incident Leadership Wins or Loses the Hour
Behind every recovered enterprise outage is a war-room run with discipline. Lessons from the bridge — what executive sponsors must demand, what incident commanders must control, and where most organisations break under pressure.
Operational Resilience Beyond Disaster Recovery: A Practitioner View
DR plans on a shelf no longer satisfy regulators or boards. A practitioner view on embedding living resilience into operational fabric — across people, process, and platform — without slowing the business.
The Future of IT Service Operations: AIOps, Platform Engineering, and the End of Tooling Sprawl
Enterprise operations is entering its largest structural shift in a decade. What CIOs and heads of operations should prepare for as AIOps, platform engineering, and vendor consolidation reshape the operations function.
SIAM and the Vendor Governance Playbook: Where Multi-Vendor Estates Quietly Fail
Multi-vendor estates rarely fail in a single tower — they fail at the seams. A practitioner-led approach to service integration and management (SIAM), accountability boundaries, and the operating model that holds vendors honest.
ISO 20000 Meets ITIL 4: Operational Alignment for Modern Service Teams
Certifiable controls or pragmatic value streams — modern operations leaders refuse to choose. How to align ISO 20000 evidence requirements with the practical ITIL 4 service-value-system view without doubling effort.
Maturity Assessments That Actually Move the Needle
Most maturity assessments produce a deck and little else. A practitioner framework for designing assessments that drive durable operational uplift — measurable in months, not boardroom theatre.
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