Enterprise Advisory Across IT Operations, Governance, Resilience, Monitoring & Security
Six anchor advisory practices spanning IT service operations, governance, resilience, monitoring, cybersecurity & GRC, and strategic technology advisory — delivered by senior practitioners.
Where IT Compass Engages
Six anchor practices — spanning operations, governance, resilience, monitoring, security, and strategy — each delivered by senior practitioners and grounded in real operational experience.
IT Service Operations
Operational excellence across ITSM, service governance, SLA management, major incident management, and enterprise support operations.
What we deliver
- ITSM operating-model design and rollout
- Service desk and major incident management uplift
- SLA / OLA / XLA design and governance
- Service catalog, request and change governance
IT Governance & Compliance
Governance frameworks aligned with ITIL, ISO 27001, ISO 20000, NIST CSF, COBIT, and operational controls.
What we deliver
- ITIL 4, ISO 20000 and ISO 27001 alignment
- NIST CSF and COBIT control mapping
- IT governance councils and decision rights
- Operational policy, standards and process libraries
Operational Resilience
Business continuity, disaster recovery governance, operational resilience frameworks, and crisis management.
What we deliver
- Operational resilience framework design
- Business continuity and DR governance
- Crisis management and war-room readiness
- Scenario-based resilience exercising
Cybersecurity & GRC
Security governance, risk and compliance advisory — NIST CSF, ISO 27001, SOC readiness, and Security Operations alignment with the broader IT operating model.
What we deliver
- NIST CSF and ISO 27001 control alignment with operations
- Security governance, GRC operating model, and policy frameworks
- SOC readiness, SOC ↔ NOC alignment, and security operations integration
- Operational security controls and risk-led prioritisation
Enterprise Monitoring & AIOps
Observability strategy, AIOps adoption, telemetry standards, and intelligent operations — turning signal into action across the enterprise estate.
What we deliver
- Observability strategy and telemetry standards
- AIOps adoption with governance guardrails
- Service-aware monitoring and operational dashboards
- Noise reduction, signal-to-action design, and event correlation
Enterprise Technology Advisory
Strategic advisory for enterprise IT operations, technology maturity, transformation governance, and operational optimization.
What we deliver
- IT operating-model transformation
- Vendor governance and SIAM models
- Operational maturity assessments and roadmaps
- Executive advisory for CIO and COO offices
Operational Capability Domains
Eight capability domains that make up the IT Compass advisory shelf.
IT Service Management
End-to-end ITSM strategy, process design, and operational rollout.
Service Governance
Service ownership, SLA/OLA frameworks, and governance councils.
Major Incident Management
War-room leadership, escalation protocols, and post-incident review.
Operational Resilience
Continuity, DR governance, scenario testing, and crisis playbooks.
Enterprise Monitoring
Observability strategy, AIOps adoption, and operational telemetry.
Cybersecurity Operations
SOC alignment, security governance, NIST CSF / ISO 27001 control mapping, and GRC operating models.
Vendor Governance
Multi-vendor service integration, SIAM models, and accountability.
IT Operations Transformation
Operating-model redesign, capability uplift, and value realization.
Operational Maturity Assessments
Diagnostic baselines, maturity scoring, and roadmap to excellence.
A Practitioner-Led Engagement Model
Every IT Compass engagement follows a transparent four-phase model.
Diagnose
Practitioner-led discovery of operational posture, governance maturity, and risk.
Design
Co-design the target operating model, governance, and capability uplift roadmap.
Deliver
Hands-on operational rollout, war-room readiness, and embedded coaching.
Sustain
Measure, govern, and continually mature operations beyond the engagement.
Globally Recognized Standards, Practitioner-Applied
ITIL
Service Management
ISO 27001
Information Security
ISO 20000
IT Service Management
NIST CSF
Cybersecurity Governance
COBIT
Governance of IT
ISO 22301
Business Continuity
Diagnose the maturity of your operations.
Start with a focused diagnostic — we'll surface the gaps and the levers.